Shipping
Oubon Baby offers free shipping on all orders over $125, and discounted shipping on orders over $75
Return Policy
At Oubon, we want you to love your baby’s clothing (almost) as much as you love your baby. That’s why we offer a 7 day return window from when the item was received for a full refund. To make it even easier for you we will provide you with a shipping label upon request; the shipping fee + a restocking fee will be deducted from the final refund amount.
To start a return, please send us an email at info@oubonbaby.com with your order number and reason for return. We will get back to you within 1-2 business days with a prepaid mailing label.
- Online order returns will not be accepted in the store.
- Returned items must be undamaged, unused and in original packaging with all labels and tags attached.
- Sales receipts should be included in all returns.
- Baby gifts can be exchanged for up to 14 days from when the gift was delivered. Exchanges will be accepted with gift receipt only.
- All sale items are final sale.
Inventory
At Oubon Baby we strive to keep our inventory up to date so that you can order what you love confidently. On the rare occasion that an item you ordered is out of stock we will notify you by email as soon as possible.
Fulfillment Policy
At Oubon, we are committed to ensuring your shopping experience is smooth & reliable. Below are the details of our fulfillment process:
Order Processing
- Orders are processed Monday through Thursday (excluding holidays). Orders placed on Friday, weekends, or holidays will begin processing the next business day.
- You will receive a notification when your order has been processed.
Shipping and Delivery
- Delivery times may vary depending on your location, typically ranging from 2 to 10 business days.
- Please note: Unexpected delays may occur due to high demand, weather, or carrier issues.
Order Tracking
- Once your order has been shipped, we’ll send you a tracking number to keep you updated on its status.
Address Accuracy
- To avoid delays or lost packages, please double-check your shipping address at checkout. We cannot be held responsible for items shipped to incorrect addresses.
Order Issues
If you encounter any issues with your order, please reach out to us at info@oubonbaby.com with your order number. Our team is here to help resolve any concerns.
Returns and Refunds
For more details on returns and refunds, please refer to our Return Policy section.
Thank you for choosing Oubon! We’re honored to be part of your journey in nurturing your little one with love and care.